Shipping Protection
At Mydoll Pro, we understand that purchasing a premium companion doll is a significant investment. That is why we have implemented comprehensive shipping protection measures to ensure your order arrives safely and securely.
Discreet Packaging Guarantee
Your privacy is our absolute priority. Every order ships in a plain, unmarked cardboard box with:
- No company logos or branding
- No product descriptions on the exterior
- Neutral return address
- Standard shipping labels without content indication
- Double-walled construction for added protection
Inspection Upon Delivery
Important: Due to the high value of our products, we strongly recommend inspecting your package before accepting delivery.
If you notice any of the following, please note it with the courier and contact us immediately:
- Visible damage to the outer box
- Tears, punctures, or crushing
- Signs of tampering
- Water damage
- Unusual odors
Our Shipping Protection Policy
Coverage Includes:
- Damage during transit
- Loss of package
- Theft during shipping
- Manufacturing defects discovered upon arrival
Process for Damaged Shipments:
- Document the damage with photos of the packaging
- Note the damage with the delivery courier
- Contact us within 48 hours at support@mydollpro.com
- Provide your order number and photos
- Our team will assess and provide replacement or repair options
Delivery Timeline
All orders ship directly from our manufacturing facility in China:
| Region | Estimated Delivery |
| United States | 15-25 business days |
| Europe | 15-30 business days |
| United Kingdom | 15-25 business days |
| Australia | 15-25 business days |
| Canada | 15-30 business days |
| Asia | 10-20 business days |
| Other Regions | 20-35 business days |
Tracking Your Order
Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package online
Customs & Import Duties
All taxes and duties are included in the product price. You will not be charged any additional fees upon delivery in most countries. However, customers are responsible for:
- Providing accurate delivery information
- Ensuring the product is legal in your jurisdiction
- Any customs delays beyond our control
Contact Us
If you have any questions about shipping or need to report an issue, our customer service team is available 24/7:
Email: support@mydollpro.com