Refund & Returns Policy

Pre-made Goods (Stock Dolls)

Applies to Stock Dolls and Accessories only. If your goods have NOT been opened or unsealed, you are entitled to cancel your contract within 14 days of delivery.

To cancel, you must send a clear written request within 14 days of receiving your goods. You are responsible for all return shipping costs and must return the goods at your expense within 14 days, in a new and unused condition.

Made-to-Order Goods (Custom Dolls)

Applies to all products excluding stock dolls and accessories. All dolls, torsos, toys, and doll parts are made-to-order.

Cancellations within 48 Hours

You may cancel your order within 48 hours of purchase. A $400 USD cancellation fee will apply, which will be issued as store credit valid for 12 months.

Cancellations after 48 Hours

Orders canceled after 48 hours are no longer eligible for a full refund. You may forfeit your order, but only shipping fees will be refunded.

Damaged Goods

As a consumer, you have certain legal rights if you receive goods that are damaged. We strongly recommend taking videos and photos of the box exterior BEFORE opening it if you notice any damage.